Please choose the USA size according to Your Feet Length or European size ,the size chart Above.
If the your feet is wide or thick, please choose a larger shoes size. Before choose you USA size , you had better measure your feet length.
How to Measure Feet Length
Please measure your feet length carefully ,with the method of the picture below:
Note: 1,The number under the sole of the shoes is Chinese size or Footlength,it is not Euro size,such as you choose 39 Euro size ,I will send 41 Chinese size to you(39 Euro size=41 Chinese size),that will fit for you.
2,Numerical parameter is according to China Size 36,Length Characteristic of shoes settle in direct proportion:5mm each size.
Please make sure you have left us your full name for shipment due to the Russia customers require.
1.If you need your package sent by DHL,EMS,UPS,please contact us.we will update the shipment for you.All the products is free shipping by China Post Air Mail, AliExpress Standard Shipping(Netherlands/Germany/Spain/France),Seller’s Shipping Method(England/Canada/Germany/Australia),Fedex IE(USA),SPSR(Russia)and Epacket(just some countries such Israel/UK/Hungary).
2. We will deliver out your package in the next 1-4 working days after we receive your payment.
3. we can declare a lower value for you to avoid part of taxes .if you need us to do it .
4.We can not control if the post office delays. Be patient and we will keep contact with you and post office.This is the reference delivery time.
| Reference Delivery Time |
| Country || Working Days |
| Russia || 7—20 |
| France/Germany || 6—12 |
| USA || 5—10 |
| UK/Canada/Australia || 6—12 |
| Spain/Italy || 7—15 |
| Israel || 10—15 |
| Other European country || 10—18 |
| Singapore/Malaysia || 5—10 |
| Hong Kong/Macao/Taiwan || 3—5 |
| Other Asia country || 10—20 |
| Brazil || 25—40 |
1.If there is not tracking information after a month or not Been delivered after 2 months. you can contact us to ask for re-send or refund. You do not need to open dispute, just need to contact us to solve your problem.
2.Please Note: We do not cover any item damaged after use or as the result of water damage. We are not responsible for any custom duty or import tax. Surely we can declare a lower value for you to avoid part of taxes, if you need us to do it.
Step 1) Contact us via Alibaba message center.
Step 2) You must provide as much detail as possible about the problem you have.
Step 3) The return authorization will be issued.
Step 4) You must return the item for the agreed exchange or money refund. All return shipping costs are the responsibility of the buyer.
We are manufacture factory and professional shoes seller,Our team provides high-quality YOUGOLUN Brand shoes and YOUGOLUN Brand professional services, please rest assured purchase in my store.If you need more help, please contact us. We also serve for the shoe wholesalers and drop shipping sellers.
Thanks for your order in my shop. Please leave ALL 5 STARS Feedback(Detailed Ratings:Description,Communication,Shipping speed),If you can leave photo and more words with the 5 star feedback, you will help others. Thank you for your kindness.
20cm x 30cm x 10cm (7.87in x 11.81in x 3.94in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-20 Business days |
|Canada, Europe ||10-20 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Information about shoes... (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.shoecartel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.