Our product size standard :
US 4=EUR 32=210mm(bare feet length) US 4.5=EUR 33=215mm(bare feet length)
US 5=EUR 34=220mm(bare feet length) US 5.5=EUR 35=225mm(bare feet length)
US 6=EUR 36=230mm(bare feet length) US 6.5=EUR 37=235mm(bare feet length)
US 7=EUR 38=240mm(bare feet length) US 7.5=EUR 39=245mm(bare feet length)
US 8=EUR 40=250mm(bare feet length) US 8.5=EUR 41=255mm(bare feet length)
US 9=EUR 42=260mm(bare feet length) US 9.5=EUR 43=265mm(bare feet length)
US 10=EUR 44=270mm(bare feet length) US 10.5=EUR 45=275mm(bare feet length)
( 1 inch=2.54 cm ,1 cm=0.3937 inch, 1cm=10mm)
1 Color difference might be caused by different monitors, lights and other factors. The final color please refer to our real goods. In order to show the picture closer to the real, we will provide some pictures taken by the phone.
2 All the shoes will be sent without shoeboxes. We are using inflatable packaging in order to protect the shoes better.
3 When you make the order, please choose your size according to our size chart. If you can’t make sure which size to chose, you can ask us, we will help you.
Customer service staff working time is 8: 00-18: 00, if the customer service staff is not online, your message will be replied within 24 hours.
We Accept Money Bookers, Western Union, Qiwi Wallet, Alipay Through Secure Payment Processor Escrow On Aliexpress. For security reasons, we will only ship orders to the delivery address you confirmed with Escrow.
Free shipping will be shipped by China Post air mail, and EMS/DHL/UPS/TNT/FedEx are available if you request order arrival within 3-9 working days, but you need pay some shipping cost.
Return & refund
If you are not satisfied with the item for any reason, you may contact us within 3 days after receiving the item and return it within 7 days . The item should be in the same condition as it was delivered to you. Please note that the shipping cost is non-refundable. If the goods is some problem, we can refund you or resend the right goods for you.
1.If you get and like our items, the positive feedback is greatly appreciated and thanks for your support.
2. Please contact us before you leaving the negative or neutral, rest assured that we solve the problem in the best way.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.