Our product size standard US4=EUR35=225mm(bare feet length) US5=EUR36=230mm(bare feet length) US6=EUR37=235mm(bare feet length) US7=EUR38=240mm(bare feet length) US8=EUR39=245mm(bare feet length) US9=EUR40=250mm(bare feet length) US10=EUR41=255mm(bare feet lenght) US11=EUR42=260mm(bare feet length) US12=EUR43=265mm(bare feet length) US13=EUR44=270mm(bare feet length) US14=EUR45=275mm(bare feet length) US15=EUR46=280mm(bare feet length) (1 inch=2.54 cm ,1 cm=0.3937 inch,1cm=10mm) Product Show International shipping
By Airmail/Airparcel: Generally, about 7-21 Working days (Free Shipping)
By Express: Generally, about 4-6 working days
3. Items will be shipped within 3-5 business day on payment received.
4. For Air Mail:most of the countries within 10 to 20 business days. except West europe ,Africa .(15-30days)
5: if you haven’t received the item on the Delivery Time , Please contact us by email if you have any questions ,normally, your mail will be replied within 24 Hours. If you still haven’t got the reply after 24 hours, please check the spam of your email box. We will try our best to give you the best solution by communication.
6.The following is the approximate shipping time to different regions for Air Mail:
Country Delivery Time
Working Days (not including holiday) 5-7 8-11 12-14 15-19 20-22 >22
Working Days + Saturday + Sunday 5-9 10-15 16-20 21-25 26-30 >31
United States Rate (item arrived) 5 .1% 50.1% 29.6% 10.5% 4.7% Refund
United Kingdom Rate (item arrived) 9.9% 63.2% 19.1% 3.4% 4.4% Refund
Australia Rate (item arrived) 21.4% 50.0% 14.3% 7.2% 7.1% Refund
France Rate (item arrived) 10.5% 28.6% 43.8% 10.1% 7.0% Refund
Germany Rate (item arrived) 11.1% 22.2% 30.3% 20.9% 15.5% Refund
Canada Rate (item arrived) 0.0% 47.1% 31.4% 17.6% 3.9% Refund
Spain Rate (item arrived) 3.5% 25.0% 47.9% 12.9% 10.7% Refund
7. International Buyers? Please Note:
a:Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility.
b:Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.
1.Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
2.Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials.
Don’t leave Negative feedback without asking us for help. Please contact us first if you have any problem.
We strive to answer all messages as quickly as possible.
Thank you in advance for your patience.
In order to provide you a better service, please treat the transaction fairly. Feedback is our life, before you leave a neutral or negative feedback, please do contact us to get a better solution.
1.We guarantee 100% customer satisfaction. If your item is not as described or faulty when you receive it we will replace it for you with no additional charge.
2. Many sellers supply grey market, We guarantee that our products are brand new, official and first-class quality.
3.We hope to develop a strong, long-term, mutually beneficial relationship with you. If you think we can meet your requirements, please ask me detailes about cooperation.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.