Store returns are, at best, straightforward and painless. Horror stories are common, too. But this week, the histories of one woman’s coat return has run viral for its unexpectedly heartwarming objective.
Kelly Blue Kinkel shared the sweet tale on Facebook on Jan. 4. In her post, she said she had “one of the best customer service experiences of my life” after deciding to return a wintertime coat to the Seattle-based e-commerce company Zulily.
“I called customer service and asked how to return the unopened coat for a rebate. I spoke with a sweet young man named Patrick, and he let me know he would refund my money instantly, ” Kinkel wrote. “I asked again how to send it back, and he said,’ Please don’t send it back. If you know someone who needs a wintertime coat or if you would like to donate it to a charity, that would make us very happy.’ I frankly thought he was kidding. It took me a few moments to realise he was completely serious, and then went the tears.”
“The world requires more LOVE like that, ” Kinkel added.
Kinkel’s post has been shared more than 21,000 periods to date.
In the comments, other netizens have shared their own feel-good experiences with Zulily and other brands.
“I had a smiliar experience with shoes and[ the e-retailer] Zappos, ” wrote Helen Hutton. “I tried to return some shoes and they told me to merely pass them along to a family in need.”
Zulily has yet to respond to The Huffington Post’s requests for comment.
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