2.Please check the size table to choose your foot length. For example,foot length is 28 cm,the size 12 is correct.
!!! If you want us to help you to choose size now,you can click Contact Now
Shipment: When you place an order,please choose a shipping method and pay for the order including the shipping fee.Generally,we will send the items as soon as possible once your payment is completed.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries,which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees,broderage fees,duties,and taxes for importation into your country.These additional fees may be collected at time of delivery.We will not refund shipping charges for refused shipments.
We are not responsible for any custom duty or import tax.
The shipping cost does not include any import taxes,and buyers are responsible for customs duties. I understand that you are worried about any possible extra cost for the items.Based on past experience. FAQ: 1.Is there any tracking Number for my item?
Yes, we ship every order with their Tracking Number, and you can view the shipment staus on the corresponding website.
2. Is the product same as photos?
Yes, all photos are real. We took these photos by ourselves.
3. Which size can fit me?
We suggest you look at our size suggestion chart below. if you have any questions,please feel free to contact us ( tell us your foot width,foot length and EU size).
4. Can you declare lower value?
Yes, usually we’ll declare $10-$20 for small parcels (1-5 pcs). If you have special request please contact us.
5. I am a reseller,I would like to buy many pieces of your item, what’s the wholesale price?
Hi,thanks for your inquiry, if you would like to buy large quantity, please send email to us,we will give you the best price, thanks! EGE Story: The story took place in an eastern country in ancient China. It was Shang dynasty, Wu Ding, the King of Shang Dynasty, who had defeated Xia Dynasty, launched an attack on a northwest nomad community with 6000 soldiers . After two months of war, their food and supplies were almost consumed up. In a snowy night the enemy made a raid on them and they suffered a serious blow. Wu Ding fled in panic with his few soldiers. When they arrived at the foot of a mountain, the soldiers’ shoes were lost, they were terribly hungry and cold .However ,there were nothing but three horses left. At the last minute, in order to save the lives of soldiers, Wu ordered to kill the horses to feed the starving soldiers. What’s more, the horse skin were used to wrap the soildire’s bare feet. These “horse skin shoes” were origin of the first Eastern leather shoes. Wu and his soldiers were lucky enough to return to the capital with these “Lucky Shoes” . To commemorate the three horses , Wu announced that these shoes made with horses was the most precious shoes, and no one could make shoes with horsehide. Since then the wisdom eastern began making shoes with leather made from cow skin and it continued to today . Fortunately, we are the descendants of eastern. All our shoes are made of genuine leather and can bring you good luck.
34cm x 14cm x 11cm (13.39in x 5.51in x 4.33in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-20 Business days |
|Canada, Europe ||10-20 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Information about shoes... (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.shoecartel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.