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dear friend, good day! welcome to our store.
if you have questions, please tell us, we will solve the problem, don’t open dispute and leave negative feedbacks.
if you need fast delivery(DHL or Fedex), please contact with us.
-> shopping tips: 1. all products are in stock, please don’t worry. 2. for wholesalers or regular orders, we will offer more discounts. 3. we can ship to china address directly, with incredible low price. 4. to get a free gift, please add our store to your favorite stores, and tell us. 5. please confirm your address and tel/mobile number, it is very important. -> please refer this size table, to choose your size.
| Escrow is our preferable payment methods. We also accept different payments like Credit card. For the Russian customer, the QIWI wallet is most recommended. |
| 1. We are not responsible for any custom duty or import tax, orders would be marked as “gift” or “sample”, and low value, for easy customes clearance.(Door to door shipping)|
2. Shipping time is not include the processing time. Processing time would be 3-7 working days after payment received.
3. Most of our deals are promoted with free shipping by HK Post/China Post. Please contact us before you place your order if you need the goods urgently.
4. The shipping time during holiday seasons (Christmas, Chinese New Year and etc.) or bad weather could be longer than usual time. The items are well-packed with bubbled packages; we promise prepare your package and send out within 3 days.
5. In order to ensure you receive your order with tax free or lower tax upon import, we’ll declare it as a “gift” with a lower value, if any import charges or fees are the buyer’s responsibility.
6. We ship to worldwide except some countries and APO/FPO, 7. Most of orders usually ship out within 3days after your payment is list. Sometimes may 5-7days. 8. China Post Air Mail need about 10-30days to arrive ,but Russia and Brazil need about 40days. 9. When you choose DHL that we will send goods by DHL or special air line or other fast shipping, need about 3-7days to arrival after orders shipping out.
| 1.When you receive the items, please check it carefully. If you have any question, please contact us directly before you open the dispute. We will try our best to solve the problem for you. 2.We do allow exchange other version if you are dissatisfied with the product, however you have to bear the freightage of the return and exchange . buyer should return the item to our warehouse within 7 days after receipt. 3.If you get wrong order please contact us, we will give you the refund or resend you. |
| 1.Positive feedback(5 stars) is very important to us, we will greatly appreciate it if you give us a five-star feedback and leave positive comments on your experience with us! 2.Please contact us before you leave a neutral or negative feedback,we will try our best to solve your problems.Thanks.|
3.After 4 years successful selling in china, we decided to start our nirvana. We are currently in Women’s and Men’s Fashion. We value each individual customer as well as wholesale customer. Our warehouse is located in Guangzhou, the largest clothes market in China. We offer our customers amazing savings compared to prices offered by traditional retailers for similar or identical products.
4.Bid With Confidence!
30cm x 20cm x 10cm (11.81in x 7.87in x 3.94in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-20 Business days |
|Canada, Europe ||10-20 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Information about shoes... (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.shoecartel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.