Currently, you can pay using Boleto, Visa, MasterCard, QIWI, Western Union, Maestro debit card, WebMoney and bank transfer. More payment options will be available in the future on Aliexpress.
We understand how important it is to receive your order when you expect it. Once received your payment we will make soonest shipment for you at the earliest time. Generally, we will make free shipping by CHINA POST AIR MAIL which will take approximately 20-45 business days to arrive. But if you need any other faster shipping ways such as EMS, UPS, DHL or TNT and other ways, please feel free to contact us to give the new quotation before placing the order.
International transportation needs a long time, order delivery usually takes 7 to 35 days or longer, we will be closed to care the latest dynamic tracking information. Thanks for your patience.
We have made every effort to display, as accurately as possible, the actual colors of our products online. However, since the actual color you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. Slight color difference hope you can accept.
If you’ve found that an item is missing from your order, please feel free to contact us. We will arrange a re-delivery of your order or refund as soon as we can.
If you’ve found that you’ve received an incorrect item, please contact us immediately. We will arrange a re-delivery of your order as soon as we can.
It is of utmost importance to us that you to be completely happy with your purchase. If you are unhappy with your purchase for any reason, return it to us within 7 days of receipt for an immediate refund or exchange.
We ask that you e-mail tracking number and order number to our Customer Service Team after you have sent your package out. For your protection, we suggest all returns be sent back to us through a traceable carrier. Before returning, please contact our Customer Service Team beforehand and carefully follow instructions given by them.
For re-delivery on order exchanges and dissatisfaction with products, you will still be responsible for returning and re-delivery costs incurred. (This does not apply on defective, incorrect or missing orders.)
Your satisfaction is our only pursuit and your feedback is extremely important to us. Please kindly leave us a positive review once you’re satisfied with your purchase. Five stars rating would be fully appreciated. Please do not forget to send us the Screen Shot as the following and you will get $2 discount from the new order!
As a professional shoes supplier, we are committed to bring you the best shopping experience online. In case you are unhappy with your buy or our service, please doesn’t hesitate to contact us .We’ll be responsible for all our negligence or faults and try our best to solve the entire problem to your satisfaction. Please never give a negative feedback without any negotiation beforehand. Thanks for all your kindest consideration and cooperation.
Enjoy your shopping at D Knight Footwear store!
Leave a Review
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.