We send all of the shoes without the box, if you really need the box,
please send us a message and you should pay $3 for the box
Our size is Asian size, not USA standard size or European size, to avoidable the errors,
please measure your foot length and read the size table below carefully.
Foot length is not insole length,and it is also not the shoes inside length.
Normally,Inside length = foot length +0.5~1.5cm
For example,for 27 cm foot length,the size 10 is correct.
if your foot is fat or wide, we suggest you select one size bigger.
If you are not sure, please send a message under your order to tell your foot length and your usual size.
If your foot length is 25.5cm, Please choose size 8=41 here.
If your foot length is 26cm, Please choose size 8.5=42 here.
If your foot length is 26.5cm, Please choose size 9.5=43 here
If your foot length is 27cm, Please choose size 10=44 here.
If your foot length is 27.5cm, Please choose size 11=45 here.
If your foot length is 28cm, Please choose size 12=46 here.
1.Items will shipped by China Post Airl Mail or HongKong Post Airl Mail or E-packet(only shipped to USA) within 1-5 business days once receipt the payment and please tracking information on the lnternet after 3-10 days after shipment,if you can’t track it or don’t know how to track it,please contact us,we would love to help you solve it asap.
2.Many items are free shipping,but if you need it urgently,you can choose EMS,DHL or other shipping companies but need to pay some extra money.
1.We accept returns and exchanges,if the item you got are defective,please contact us first,we can do refund or resend,we will bear the resending fee.but if these subjective problem(such as you don’t like it or the size don’t fit) you will undertake the return shipping cost.
2.If you want to cancel the order, We will deal with asap , and it usually need 2-5 days to complete a refund.
3. Please don’t open dispute when you are not satisfied with the product, please contact us first, any problem, we will try our best to help you solve it asap, please believe us.
1.please kindly leave us a positive feedback if you are satisfied with our product or service.We wull be very appreciated that.
2.Please contact us before leaving any negative or neutral feedback,We understand the concerns you might have, please give us one chance to help you solve any problem and try our best to satisfy you.You know that leaving a negative feedback can’t slove the problem and bring no benefit to you or us.
|Buyer||Real customer reviews|
| Customer || |
17 Jan 2018 06:10
Very light shoes, good contact with the store-trustworthy. Thank you Seller :)
| I***a || |
12 Dec 2017 00:00
| Y***v || |
29 Nov 2017 08:51
Сапоги супер лёгкие. Пришли в Мурманск за 16 дней. Завтра опробую в деле. Продавцу большое спасибо.
| A***a || |
23 Sep 2017 08:58
Продавец отправлял заказ 8 дней. Сапоги пришли быстро. Трек отслеживался. На одном, дефект литья. Открыла спор, продавец через 2 часа подтвердил возврат 500 руб и извинился. В целом, сапоги выглядят хорошо. Аккуратные, ровные строчки. Это не резина. Какой-то легкий, пористый материал. Брала сыну на зимнюю слякоть. У этого же продавца, купили черные дутики. Доставка молниеносная. С сапогами все в порядке.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.