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1.We are not responsible for any custom duty or import tax.
2. Please Contact us before leaving any negative or neutral feedback. Our customer service will reply you as soon as possible. We’re here to help and we aim to resolve any questions within 24 hours. If you do not receive our reply in time, please kindly re-sent your email to us and we will reply to you as soon as possible. Thank you for your cooperation in advance.
1. Full payment must be made within 7 days of placing your order.
2. The buyer is responsible for any tax and/or duty charged by their country.
3. Accepted payment methods:
Currently, you can pay using Visa, MasterCard, Western Union, Qiwi and bank transfer. More payment options will be available on AliExpress in the future.
Any further about payment questions, please see this link http://help.aliexpress.com/payment_method.html, it can help you.
1. Package ship as soon as possible after your payment, Post air mail will take around 20-45days, some coutry will takes 20-60 days, EMS(7-15days),"DHL" "UPS" "FEDEX" (3-8 workdays).
2. Generally, Most orders are processed within 1-3 business day. But delay delivery would happen as our storage change every moment, if you need it urgently, please kindly contact us before to check the stock. Orders must be placed by 5pm EST or they will go on the next day's business.
3. Do confirm the Address and Telephone Number which you leave to us. Telephone Number is very important for the post office could contact with you in time, so please kindly check it carefully to avoid any unnecessary bothers and loss may bring to you.
4. Customers are responsible for any custom fees, import fees, and duty taxes charged by their county, we will do our best to help avoiding or reduce the custom fees by declare the items as "gift" or declare a low value in the invoice. If you are not assure won the custom rules, please check with your custom firstly.
Please contact us first if there are any questions after you receive the items.
1. Items can be returned within 3 days for quality problems or wrong items, but naturally we will check everything carefully from products to packaging and confirm it is in good condition. If by any chance, we will give you the refund soon after we receive the item.
2. Not for quality problem return, customers responsibility for the send and return freight. We do not cover any items for damage after use or as the result of water damage which hard for us to sell again.
Feedback is very important. If you are satisfied with our items and service, please kindly post a positive feedback for us. If there are any problems, please contact us firstly before leaving any negative or neutral feedback. We will deal with you to solve any problems ASAP. Thanks!
|Buyer||Real customer reviews|
| C***o || |
21 Feb 2018 20:40
lindos quedaron perfecto talla 37 llegó muy rápido
| M***W || |
15 Feb 2018 23:49
Shoes are stunning
| S***a || |
16 Jan 2018 15:24
Excelente produto, perfeito!
| Customer || |
1 Jan 2018 10:05
| M***m || |
8 Dec 2017 21:47
туфли очень красивые, но маломерят.
| C***r || |
1 Dec 2017 11:01
Exactement comme la photo , trop belle
| P***p || |
28 Oct 2017 11:37
Они восхитительные! спасибо! упакованы в специальный пакет, поэтому не мятые. сделаны очень аккуратно. дошли в Самару всего за 9 дней!!! большое спасибо!!! ищут в размер, колодка удобная!
| Customer || |
4 Oct 2017 23:48
shoe is exactly as described, although a few scratches on the heel due to poor packing. Overall a good product.
| S***a || |
4 Oct 2017 23:43
Ótimo produto! perfeito! acabamento impecável! recomendo!
| A***a || |
4 Oct 2017 23:39
Девочки! Они великолепны!! Но. Я ношу 37 размер. Заказала 7 размер. Всё же надо было брать 6. Не критично, но большие. Ходить можно. Буквально пол сантиметра лишнее((. Удобные. Блестят ослепляющие. Смотрятся не дёшево. Доставка 2 недели. Вопрос только, будут ли сыпаться стразы. Но пока вроде всё норм.
| D***e || |
4 Oct 2017 23:36
| I***a || |
16 Sep 2017 00:39
не угадала с размером малы, а так туфли супер
| E***a || |
14 Sep 2017 00:26
Туфли очень красивые, блестят, прям как туфельки золушки. Мне правда пришли примятые, и сколы краски на каблуке. Продавец сделал частичную компенсацию после спора. Каблук высокий, сама колодка удобная. Внутри кожзам, верх ткань и стразы. В Крым две недели.
| E***a || |
13 Sep 2017 03:05
Шикарные туфли, блестят нереально
Leave a Review
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.