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1. We accept ESCROW. 2. Please make sure the shipping addresses are correct before paying. We are not responsible for wrong or undeliverable address. Shipment 1.All items would be shipped out within 1-2 working days after aliexpress confirmed the receipt of your payment. 2.By Airmail including HK post and China Post. Delivery time depends on destination and other factors, it may takes up to 10-30 business days. From our experience, for most countries, you can expect 10-25days. To Brazil, 25-60days is very common, if you are from brazil, and you have a very strong willing to have goods faster, please choose other shipping method like EMS, UPS, DHL. Personal buyer from Brazil only can buy 3 numbers of goods for one shipment to avoid customs problem, and CPF number or VAT number is necessary. By EMS: 5-7 business days By UPS, DHL, FEDEX: 3-5 business days 3. Custom fee We will declare as a sample and a low value to avoid the tax. But some customs may be strict sometimes; buyers are responsible for customs duties once caused. Kindly understand. Thanks! Return & Exchange 1. All products are under strict examination to make sure all are in good quality before shipping to avoid any quality problem. 2. If you are not satisfied the item when you receive, please return it within 14 days for a replacement or money back. However, buyers are responsible for return shipping cost and make sure the items returned are in their original conditions. 3. Kindly please contact us before you return it. Feedback 1. We depend on your satisfaction to success therefore your positive feedback is very importance to us. Appreciatively please leave your positive feedback and 5 starts on our website. 2. Any problems with our items or services, please feel free to contact us before leaving negative or neutral feedback. We will do our best to solve the problems and provide the best customer services. Thank you so much for your support! Sincerely wish you happiness, cheerfulness and success!
20cm x 19cm x 29cm (7.87in x 7.48in x 11.42in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-20 Business days |
|Canada, Europe ||10-20 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Information about shoes... (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.shoecartel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.