Welcome to My Shop
If you have any question welcome to contact us We are committed to you 100% customer satisfaction
Please give us the opportunity to solve any problem We understand the concerns and
frustrations you might have will try our best to solve the issues
Good Quality Reasonble Price Best Service There Must Be one You Love
Please take a measure of your barefoot length and carefully check out the right US size from the following size chart
Terms of Service
when you place an order pleace choose a shipping method and pay for the order including the shipping fee we will send the items within 3 days once your patment is completed
we do not guarantee delivery time on all international shipment due to differences in customs clearing time in individual countrie which may affect how quickly your product is inspected please note that buyers are responsible for all additional customs fee brokerange fee duties and tax for importation to your country these additional fees may be collected at time of delivery we will not fefund shipping charge for refused shipment
the shipping cost does not include any import tax,and buyers are responsible for custom duties
we do our best to serve our customers the best that we can
we will refund you if you return the items within 15 days of your receipt of the items for any reason however the buyers should make sure that the items returned are in their original conditions if the items are damaged or lost when they are returned the buyers should be responsible for such damage or loss and we will not give the buyer a full refund the buyer should try to file a claim with the logistic company to recover the damage or loss
the buyer should be responsible for the shipping fees to return the items
differences in color may be caused by some other reason such as color reflecttion in the monitor lighting. background etc however if you believe that the item you received in wrong color please contact us to see if a return or refund is possible
your satisfaction and positive feedback is important to us please leave positive feedback and 5 statrs if you are satisfied with our items and services
if you have any problem with our items and services please feel free to contact us first before you leave negetive feedback we will do our best to solve any problem and provide you the best customer services
29cm x 16cm x 20cm (11.42in x 6.30in x 7.87in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Information about shoes... (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.shoecartel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.